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Energy Efficiency Audits

The aim is to serve as a tool to help the SMEs retailers to:
  • Reduce energy consumption.
  • Improve energetic efficiency.
  • Reduce energy costs.
  • Minimize the environmental impact associated with energy consumption.

Management tutorial plans in retail

The aim is to help the SMEs retailers to improve their competitiveness by a personalized monitoring and coaching assistance in retail marketing focus on one of these 4 areas:
  • Shop windows.
  • Promotion.
  • Surface management.
  • In-store display management.

Quality Service and Client Support Audits

Audits to know how is the quality service and the client support of each retailer. This audits are based on the Mystery Shopping technique.

Store Diagnostic (DPV)

Analysis of the situation from the point of sale and delivery of a report with proposals for improvements.

Test the new tool created for retailers

The Andalusian Council of Chambers of Commerce created a self assessment tool for retailers, available online in the website. The tool gives information to improve the potential that ICT offers to shopkeepers.

Selection of the best good practices

The Andalusian Council of Chambers of Commerce contacted, by telephone and by mail, different agents involved in the promotion of local retail in Andalusia (Regional government, CECA, all the provincial chambers of commerce) in order to search an identify retail best practices on use and promotion of the ICT.

Web diagnosis

Online self-diagnosis which allows considering all the provisions, rules, practices and techniques that contribute to the performance of a website.

Web performance

Individual support to enable the company to optimize the performance of its website.

Lyon Shop Webdesign

Awards for websites. Stimulate the quality of websites and increase the effects of trainings - Reward the global performance of websites.

Innovative in-store and mobile technologies, omnichannel strategies

Raising awareness workshops on the theme of new technologies. Merchandising, point-on-sale promotion, stock control.

Discount point

Heraklion Chamber of Commerce in cooperation with the Commercial Association of Heraklion and the Port Authority of Heraklion developed a specific and tailor made designed promotional program aiming at the attracting of more cruise ships tourists in visiting the commercial shops of our city.


Action "????????? (COOPERATE)" between Heraklion Chamber of Commerce and Commercial Association of Heraklion targeting at the support of consumers in the form of discounts on the parking sector of Heraklion city with the cooperation of retailers.

European Guide of Innovation in Green Commerce

A combination of five different actions that all contributed to the creation of a innovation guide that our SMEs use for the introduction of green commerce activities.

Integrated mobile marketing platform

The overall aim of the project is to develop an integrated mobile marketing platform.